In the unlikely event that you receive faulty or damaged goods please call 01769 576419 to arrange collection of the goods. Please have your order number ready.
You will be issued with a returns number that should be written down. Please then re-package the goods and put a note of the returns number you have been given in with them. Please write the address shown at the bottom of the returns slip (which accompanies your invoice) clearly on the parcel. We will then arrange for your parcel to be collected.
There is no charge for the return of faulty goods.
You may also return faulty items to your local branch. Find your nearest branch .
We are unable to offer in store refunds on certain types of goods due to restrictions:
Animal medicines – general and vaccines
Agrochemicals - herbicides, pesticides and fungicides
Frozen, refrigerated or temperature sensitive products
Animal feeds - products which are fed to animals destined for the human food chain
Equestrian Safetywear including riding hats and body protectors